RHIANNON: You get to the lower-level tracks through the Dining Concourse, located directly below the Main Concourse, which features a wide selection of tempting fast-casual dining options – and they’re all local businesses! For decades, this part of the station was known as the Suburban Concourse because it handled commuter rail trains. GEORGE: The new addition to the dining concourse are new escalators on the west side, which will take you down to the new Long Island Railroad, Grand Central Madison Concourse. So if you're looking to grab Long Island Rail Road, you'll be able to take one of these escalators down to their new concourse. RHIANNON: George is referring to an exciting upgrade – Grand Central Madison, a new 700,000 square foot terminal which will connect Long Island Railroad riders directly to the east side of Manhattan. With this beautiful new terminal in place, it might be easy to forget that this underground part of the terminal wasn’t always such a nice place to be. GEORGE: Back in the seventies and early eighties, the railroad employees were told that if you ever go down to the dining concourse to always go in pairs, back in the day it was not that safe. It was dark and dingy. RHIANNON: At the far east end of the Dining Concourse you’ll spot Metro-North's lost-and-found bureau. Incoming items are sorted according to function and date: separate bins for hats, gloves, purses, electronics. Lost items are kept for up to 90 days before being sold in accordance with New York State law. The bureau handles over 20,000 lost items per year. DANNY: Grand Central Terminal’s Lost and Found has a success rate of 54%, which is pretty good. It says that we have pretty honest workers here . One of the craziest things that has been documented, that has been found on a train is a leg. I'm not sure if it was a right or left, but it was a leg. Um, some marathon medals and, you know, Christmas presents, things of that nature. But they do get returned. RHIANNON: I’d like to clarify that the “leg” that Danny mentioned in his story was in fact a prosthetic leg. People ask for all kinds of things at the lost and found window. Once a woman asked for her husband, to the confusion of the clerk, who suggested she might have better luck finding a missing person if she went upstairs to the Station Master’s office. Just then, seeing a small glass urn on a shelf, she exclaimed, “there he is!” After identifying the contents to the clerk, she explained that she’d left the urn on the seat beside her on the way home from the crematorium. As she turned to leave, she quietly said to the urn: “Let’s go home now dear, it’s all over now.”